Claims Reporting Instructions

Duties After a Loss

Policyholders should take all reasonable steps to protect covered property from further damage until contacted by a claims adjuster. This may include making temporary or emergency repairs when necessary to prevent additional loss.

Insureds should retain all receipts, invoices, photographs, and documentation related to emergency mitigation efforts.

Report Claims Promptly

To ensure timely handling and investigation, claims should be immediately reported to the designated claims administrator based on the policy type and policy prefix.
Agencies may also report claims to Starwind Personal Lines by completing an ACORD Loss Notice and submitting it to: plclaims@starwindins.com.

Information Required When Reporting a Claim

Please include:

• Insured's name
• Policy number
• Date and time of loss
• Property address or loss location
• Description of the incident
• Contact information for the insured
• Police, fire, or incident reports (if applicable)
• Photos and supporting documentation, if available

Do not delay reporting a claim while gathering additional information. Supplemental documentation can be provided as it becomes available.

Policy Requirements

Coverage may be subject to specific post-loss duties and reporting requirements outlined in the policy.

• Hudson Specialty Insurance Company: Part I, Conditions II, Insured Duties
• Certain Underwriters at Lloyd's, London: Part I, Section I.C., Duties After Loss

Please refer to the applicable policy form for complete reporting and cooperation requirements.
Prompt claim reporting is critical to preserving coverage rights and ensuring timely claims resolution.